Talk to the test kitchen.
Recipe questions, membership help, store orders, press, or a tip from your own kitchen -- send a note and a real person will write back within one business day.
The fastest way to a real reply.
Email is the channel we watch most closely. We answer in the order messages arrive, Monday through Friday.
Office address
FLAPJACK MEDIA, LLC
3219 THOMASVILLE ROAD, APT 2D, TALLAHASSEE, FL 32308
For press and partnerships, write press@flapjackjohnnys.com. For careers, write careers@flapjackjohnnys.com.
Support hours
Monday through Friday, 9am - 6pm Eastern Time.
Replies within one business day. Weekends and US federal holidays are answered the next working morning.
Send a message
All fields are required. We never share your address with anyone outside our team.
Some things you might be looking for.
Cancel a membership
Sign in and visit your account page. Cancel any time during the trial and you will not be charged.
Order status or returns
Order details live on your account page. Return policy and timing are on our refund policy.
Recipe trouble
Skim our FAQ first -- the same questions come up often. Otherwise email and tell us where the recipe went sideways.